Terms and Conditions of Use

HOUSE OF FLORRIE's : House of Florrie’s website(s) or our "Site" or "Sites" and related services are made available to you in accordance with the following Terms and Conditions of Use, and any other rules posted on our Sites collectively, the "T&C’s. Please read the T&C’s carefully before placing any orders with us and on our www.houseofflorrie.com web site.

We strongly recommend you keep a copy of the T&C’s for your future reference. HOUSE OF FLORRIE is a trading name of Intercity Watch Co. Ltd (ICG), a company registered in England and Wales under registration number 02796490. Our registered address is Inter City Group, New Carvel Building, Warstock Road, Birmingham B14 4RT. Our VAT number is GB113 0828 10. Our registered trading address is Inter City Group, New Carvel Building, Warstock Road, Birmingham B14 4RT. 

We may modify the T&C’s from time to time. Please read the T&C’s and check them frequently. If you do not agree to any of the changes to the T&C’s then you should immediately stop using www.houseofflorrie.com. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


Prices quoted on our website include VAT (Value Added Tax) at the applicable rate. The cost of packaging and postage and carriage is shown separately. All published prices are subject to change at any time without notice. If you are ordering from outside the EUROPEAN UNION (EU) then you may be subject to or charged import duty or tax costs on your purchases over which we have no control. We recommend you contact your local customs office to determine what additional charges or duty might be applicable. If you are a customer whose credit or debit card is not operating in Sterling (UK) currency then the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


We accept Visa, MasterCard, and Maestro and any other methods which may be clearly advertised on the Site from time to time. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit and / or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to HOUSE OF FLORRIE, we will not be liable for any delay or non-delivery.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.

This email is NOT an acceptance of your order, just confirmation that we have received your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and HOUSE OF FLORRIE will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English (UK).

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C’s. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the web-site whether or not that merchandise has been sold or removed or editing any materials or content on the web-site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products or descriptions. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as possible. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.


External links may be provided for your convenience, but you should be aware that they are beyond our control and no representation is made as to their content or safety of use. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No Hypertext links shall be created from any website controlled by you or otherwise to this web-site without our expressed prior written permission. Please contact us if you would like to link our Site so we can review your request; enquiries@houseofflorrie.com


You further agree not to use the Site to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane or violates any applicable law and you hereby indemnify us against any loss, liability, damage or expense of whatever nature which we or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.


We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the site or web-site, the information contained on the site, your or your company's personal information or material and information transmitted over our system.


We shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the web-site, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither us nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. Please refer to our privacy policy for more details.


We work really hard to display products on our website as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.


The risk of loss or damage to Goods passes to you upon delivery. Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you. You will be responsible for the safe custody and insurance of all Goods in your possession. You have no right to re-sell any Goods until payment has been received in full by us.


Your use of the web-site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content displayed on www.houseofflorrie.com Where the Goods include designs or works of art, these are prepared by a designer or artist working within our group of Companies and the Company owns the copyright in those works. You have no right to make any copies or adaptations of any our goods or merchandise. Please remember that all images and designs shown on this website are Copyright of Intercity Watch Co. Ltd (ICG) trading as HOUSE OF FLORRIE. Images must not be reproduced without our expressed written permission. Action will be taken against any copyright infringement.


If you have a complaint please contact us by email or in writing giving us full details including date of purchase and order number where applicable and your full name and address and contact details. The T&C’s together with all our policies and procedures will be governed by and constructed in accordance to the English Law and the relevant courts of England and Wales will have exclusive jurisdiction. Email: enquiries@houseofflorrie.com Postal Address: Inter City Group, New Carvel Building, Warstock Road, Birmingham B14 4RT House of Florrie is a registered trademark of Intercity Watch Co. Ltd (ICG).

OUR PRIVACY POLICY- House of Florrie

Inter City Group (ICG), with reference to: (“House of Florrie “site” or “web-site”) respect the privacy rights of its online visitors and customers and recognise the paramount importance of protecting the information we might collect about them. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. The following general information and guide lines are provided by us to enable our online visitors and customers to be fully informed and reassured by our company privacy policies in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting our website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. All queries relating to any company policies should be sent to: Inter City Group, New Carvel Building, Warstock Road, Birmingham B14 4RT.

CHILDREN AND UNDER 18 YEAR’S OLD: Children are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personal information to us.

INFORMATION WE COLLECT: The main aim of collecting information from you is to deliver a smooth and personalised service when ordering from ICG. We collect information from you when you subscribe to our mailing list for either email subscription, postal delivery or promotions and or text communications or website administration. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products and new style releases which you have requested from us. We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email, post and text. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. We will not pass details about you on to any third parties, and your personal details will not be sold to any database companies. Should you choose to have your name and personal data removed from our database all together, you can do so by clicking the unsubscribe link on the email or sending an email to enquiries@houseofflorrie.com or by writing to us at: Inter City Group, New Carvel Building, Warstock Road, Birmingham B14 4RT.

INFORMATION COLLECTED: Our website requests personal information from you when you place an order. If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, shipping and credit card billing address so that we can process, fraud check and deliver your order. Details of your address and the telephone number and email you have supplied to us will be shared with our courier partners these details have been shared to assist in providing you with an excellent delivery service and will not be used by this third party for any other reasons. Your telephone number may be given to our courier partner for delivery purposes. These details allow us to process your order and to let you know the status of your order. We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

CONTROL OF YOUR PASSWORD: Do not disclose your House of Florrie password to any third parties. If you lose control of your password, you may lose substantial control over your personal information that is specific to you and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by visiting the change password section on the website. If you need help directing you to the correct pages, please contact us.

COOKIES POLICY: We (ICG) use cookies to ensure that we give you the best possible experience on our website. If you continue without changing your settings, we'll assume that you are happy to use or allow them to operate or receive all cookies enabled on our website. However, if you would like to, you can change your cookie settings at any time but this may restrict the efficient operation of our web site.

WHAT IS A COOKIE? A cookie is a piece of software that is stored by your computer's hard drive by your web browser, which tracks your movements within websites. Most web-browsers are automatically set to accept cookies but you are able to alter the settings of your browser to prevent automatic acceptance, should you wish to do so. Our site uses cookies to keep track of how often you visit our site, the content of your shopping cart, previous purchases and to deliver content specific to your interests, to assist us in updating our service for our customers benefit. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. The use of cookies is an industry standard but should you require any further information regarding the technical specifications, please email: enquiries@houseofflorrie.com

CHANGES TO PRIVACY POLICY: If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make any changes to this Privacy Policy and post them to our web-site. It is your decision whether you then continue to use the site and our services after such changes have been made. However, it is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using our website and services and contact us if you wish to have any of your details removed. Please contact us via email enquiries@houseofflorrie.com By visiting our website, you are accepting and consenting to the practices described in this, our Privacy Policy.